Krups XP7260 Compact Fully Automatic Espresso Machine with Auto Cappuccino Kit by Rowenta
Krups XP7260 Compact Fully Automatic Espresso Machine with Auto Cappuccino Kit Feature
Horrible - keeps breaking, lots of issues!
After just a few months we sent the machine in to Krups because the steamer stopped working. They fixed it after several weeks but sent the machine back without most of its accessories like the necessary water container and also damaged. They then promised to replace the unit with a new unit. Instead we received somebody else's even older unit but since they stopped making this machine that's all they could do. I asked for a refund but they said because it was purchased through Amazon they couldn't do that. A few months later it broke again this time the on/off button just stopped working. We now had it for another 2 months and it keeps running some 'auto test' and asks to empty the containers without making any coffee. Customer service is telling me they will repair it just ONE more time. This thing has been nothing but a headache and is not worth purchasing at ANY price! It hasn't worked for more than a couple of months at a time.
Same Error 6 Code
Same issues as everyone else. Error Code 6 several times. I would never buy another Krups machine after this. We have sent our machine in twice for servicing in three years! Now it is broke again. No worth the hassle.
2920 cups at 25 cents a cup
Well our Krups XP7260 just broke today 13 months after purchase in what appears to be the classic way clogged up and leaking. When I called the customer service center the rep immediately asked me if I used dark roast beans. I said yes. He said that they were too oily and clogged the grinder and that there was an insert with the packaging saying they recommend using medium roast beans for this reason. I said I read no such insert.I actually found the insert and read it to the repit said only that if we used a more oily bean to make sure we stirred them in the hopper before making coffee. We did this almost as a religious ritual. Of course we are just out of the warranty period 13 months on a oneyear warranty and the number he gave me for a service center in MD turned out to be a teacher named Terry from Wyoming who very kindly called me back after I left him a message asking for costs etc.He said he couldn't fix my machine either so don't everybody go stampeding to Terry the teacher in WY WHENnot if your XP7260 breaks.I did the math and as my review title states we enjoyed about 2900 4oz cups of very good coffee before it hit the skids. Yes we loved the coffee. But I will NOT buy another Krups. A $700 appliance should last longer than one year. We did every cleaning and changed the filter every time. We stirred the beans. We emptied the containers and rinsed it and kept it shiny clean.
Save your money
I had a Krups Palantino automatic espresso machine and it lasted about 10 years with one minor repair. So when it finally gave up the ghost I looked for another Krups to replace it. Unfortunately I choose the XP7620. It worked fine for about 1 1/2 years then started giving machine test messages and error codes. I sent it in for repairs and the cost was $240.00 to repair the unit. I did all the proper and required maintenance to make sure this machine would last as long as its predecessor but to no avail. The truth is the more sophisticated the machine the more unreliable they become. I will not purchase another Krups product ever.
Poorly Constructed
I have had several superautomatic machines in my life One Saeco One Jura and the Krups. The Krups is not even in the same league as the other two.I bought two of these from William Sonoma at a good price. Since they don't have a bypass doser I used one for Regular and the other for Decaf. About one year after purchasing the more heavily used machine regular began to leak pretty substantially and stopped working. I switched to the second machine and within 8 months it failed identically.Other issues The water reservoir is tiny. If you use the overpriced filters it becomes even tinier. There is no way to turn off the autooff functionality so you'll have to wait for it to warm up when you want coffee. If you do a long coffee it requires two full cycles as opposed to a double dose. It's loud.This machine is poorly built and not durable at all. Buy a Saeco Vienna if this is your price point it will last several years. Krups should stick to drip coffee machines.
YOU SAID KRAPS !
If you are looking for troubles buy this coffee machine. It brokes brokes and brokesAbsolutely not reliable. It look nice and it's not big but its a real lemon.Ours broke four times in a year. We made 4 coffes per week with it only on weekend.We are very careful with it but it brokes on and on.They repair it under the guarantee but we always have problems.IT's a shame that a company like Krups made products like this.If you go visit any store that sell that machine they will confirm this to you.DON'T BUY THIS YOU WILL REGRET IT LIKE US.
DO NOT BUY!!!!
I am on my 6th machine and waiting on my 7th back from repair.This machine is very unreliable and constantly breaks.
Don't purchase thjis machine
I question this companies ability to engineer this machine. We have had to return ours seven 7 times for service. Twice we recieved back machines that didn't work at all so I also question their quality control in their service/warrany area. They tried to fix our orginal one multiple times before sending us a remanufactured machine which also broken down several times. Finally after complaining to the New Jersey Better Business Bureau the company sent us a brand new one but now that one is back in the shop. When the machine throws an Error Code their customer service department has never been successful in walking us through how to clear the code so you have to ship it back to them your machine will be gone for at LEAST one month. So make sure you do what we didn't buy your machine from a vendor that will give you 'loaners' while yours is at the shop. In addition to the error code issues we had a water line blow on our 1st machine water all over the counter top. The other issue we had twice as they returned us a machine without correcting the problem I sent them a MS Powerpoint Presentation showing them the issues the machine was leaking muddy coffee all over my countertop. It was was trying to eject mud into the cake drawer. I showed them a beaker which showed that I was not gett my 4 ounces into my mug but into the cookie tray I had to place under the machine to protect my countertop from getting stains. When this machine does make a cup of coffee it is great coffee the problem is that seems to be a rare occassion at my house.
Flawed, flawed Product
We purchased this machine about a 2 years ago. We are hugely disappointed.We paid close $980 this was before these were marked down.Here's the fatal flaw not mentioned anywhere until the machine breaks and you attempt to have Krups honor the warranty and fix itThis Premium product that is how Krups describes it cannot process oily dark roast or espresso roast beans. They gum up the insides. Now Krups doesn't disclose this fact in the marketing packaging or manual in a clear fashion. How did we find this out? We shipped it to Krups to have it fixed. For the third time. This is after trying to work with a bad authorized repair outlet the only one Krups will allow you to take it to in Western Washington 3 times. Yep 3 times.So we then contact Krups and they reluctantly agree to try and fix the product it's still under warranty. So we haul it to UPS and ship it out.. only to receive it about 3 weeks later broken. Faceplate cracked. And taped to the top a nice little hand written notedon't use oily beans. It break this really fastNice. And our calls to Krups are fielded by Tom one of the rudest customer service agents I have EVER dealt with. So we'll ship this back again and again and again . but we'll NEVER buy another Krups product again. Not only are they poorly designed but Krups doesn't stand behind their products and treats their customers badly. So baldy it's sinful they are even allowed to sell on AMZN who nails customer service EVERY time.
Unbelievably poor product AND service!
I'm reliving my nightmare reading all the other poor reviews preceding my own.1. We've owned it for 21 months and it's been in a state of disrepair since month 10.2. It continually clogs up and leaks water and coffee ground all over the table.3. We've shipped it to the local repair shop 1 hour drive both ways three times4. We've shipped it back to KRUPS once and are shipping it again.5. Customer service is disappointingly unresponsive implying they've gone outside policy repairing a unit past the one year warranty despite its never worked much longer than a month past repair since month tenRUN AWAY DO NOT BUY FROM KRUPS.
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Krups XP7260 Automatic Espresso Cappuccino Horrible - keeps breaking, lots of issues! Post a Comment